Capture feedback when it matters most

Stop guessing what users think. Deliver surveys inside your product and get the honest, contextual feedback you need to build what users actually want.

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Why email surveys fall short

Email surveys have become background noise. Open rates hover around 20%, and of those who open, only a fraction click through to respond. By the time a user sees your email survey, the experience you are asking about is a distant memory. The feedback you get is sparse, delayed, and stripped of the context that makes it actionable.

External survey tools create another problem: they pull users out of your product and into a separate tab. The context switch alone drops completion rates. And because these tools have no awareness of what the user was doing moments ago, you cannot connect feedback to specific features, flows, or moments in the journey.

In-app surveys solve both problems. They meet users where they already are, capture feedback in the moment it forms, and connect every response to the behavioral context that makes it meaningful.

Feedback tools that work where your users are

NPS surveys

Measure customer loyalty with Net Promoter Score surveys delivered at natural moments in the user journey. Schedule recurring NPS campaigns, track score trends over time, and automatically segment promoters, passives, and detractors for targeted follow-up.

Targeted delivery

Reach the right users at the right time with advanced targeting rules. Trigger surveys based on user behavior, session count, feature usage, plan tier, or custom properties. Avoid survey fatigue by setting frequency caps and cooldown periods between prompts.

Real-time analytics

Watch responses roll in with a live analytics dashboard. See response rates, score distributions, and qualitative feedback as it arrives. Spot trends, compare time periods, and export raw data for deeper analysis in your existing tools.

Response segmentation

Slice feedback by user segment, plan, geography, or any custom attribute. Understand how different cohorts experience your product and prioritize improvements based on the users who matter most to your business goals.

Why in-app surveys outperform email

In-app surveys capture feedback at the moment of experience -- leading to higher response volumes, faster insight cycles, and feedback that directly informs product decisions.

Higher response rates vs. email surveys*

72%

Typical in-app survey completion rate*

Real-time

Feedback delivered to your dashboard

The in-app survey tool for product-led teams

StepBeam is an in-app survey platform purpose-built for SaaS product teams. Deploy NPS surveys, CSAT prompts, feature-request polls, and open-ended micro-surveys directly inside your application -- no redirects, no context switches, no friction.

As NPS survey software, StepBeam supports recurring campaigns with automatic scheduling, score tracking over time, and respondent segmentation that helps you act on feedback rather than just collect it. Combine NPS data with behavioral analytics to understand not just what users feel, but why they feel that way.

Whether you are validating a product direction, measuring satisfaction after a release, or identifying at-risk accounts before they churn, StepBeam gives you the user feedback platform to close the loop between what you build and what users need. Start capturing in-app feedback today and make every product decision data-informed.

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StepBeam powers every stage of the user journey.

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